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April 15, 2021

Resilience in action - a closer look at the Resilience Workspace

At the end of March, we announced our latest addition to the Cutover platform: a dedicated workspace for enterprise resilience orchestration, enabling teams to plan, test, recover, and analyze all resilience activities in one central repository.  

With many of the workspace benefits being designed to support practitioner-centric activities, when it came to shipping this new capability, we thought: what better place to launch a Resilience Workspace than the DRJ virtual conference?

So for those who attended the conference, you might have caught a demo our Sales Engineer Dhiren Mistry gave of the Resilience Workspace. But for those who missed it, we wanted to share a short teaser from the session, and give you a rundown of why the Resilience Workspace enables you to manage resilience quickly and comprehensively. 

Watch our demo sneak peek here.

The Resilience Workspace is all about improving three key challenges with resilience activities: the amount of time spent, inconsistency, and visibility constraints.  By accelerating the time to test or invoke, getting the right insights at the right time, and ensuring a more standardized approach with up-to-date plans, organizations can improve both their efficiency and standards in handling resilience using the workspace. 

Reducing time spent on resilience
At the start of the demo, Dhiren showcased the new navigation which enables you to manage your resilience activities in an organized way - with easy access to all your runbooks and plans. 


As you can see in this live still from the demo, the environment is configured for Business Continuity Management scenarios and the saved views for this particular workspace include ITDR, BCM, Crisis Management and Cyber Security - which include plans and templates pertinent to those areas. This layout is completely configurable and designed for total ease of access and quick navigation. You can create saved views for any number of resilience activities.  

The next addition that enables speed is the options available when creating a new runbook. When you go to create a new runbook, you can select the appropriate runbook type based on the activity you’re doing. 


As you can see, these are all BCM-related runbook types, but you can create any number of different runbook types based on your resilience activities. Once you select your runbook type, you can choose from pre-existing runbook templates or create a new one. You can also store all your recovery plans in the workspace, which is yet another way to speed up your ability to test or respond.


Drive consistency with templates 

Not only does the use of templates speed up the creation process, but they are also a great way to drive consistency within your runbooks. This ensures that a standard format can be applied across your assets quickly and easily. In the demo, Dhiren then shows how to create a new runbook from an existing template, with a brief tour of the key components, starting with the runbook homepage, (a central place to put pertinent information/links and guidance regarding the runbook).


Next, we see the task list, and the ease of executing tasks with different shapes representing the different task types, indicating whether they are ‘human’ or ‘machine’-led, and this view also exposes any interdependencies that need to be considered during the process.


Finally, you also have the node map view which enables you to see a high-level overview of the runbook outlining the upstream and downstream dependencies and the critical path.

End-to-end visibility 

While these views enable a micro and macro view of your runbooks, it doesn’t stop there when it comes to visibility. 


You can tag runbooks with metadata and create relevant views based on that metadata. The example Dhiren gives in the demo is of all recovery plans for a Chicago data center being grouped for easy management and visibility. 

Notifications when it’s time to step in 

When you execute a runbook, the participants are automatically notified, and as tasks start becoming available, those task assignees will be notified that their tasks are ready to start. If the task is machine-based, Cutover integrates with a number of commonly used tools, like Slack, Jenkins, and Ansible, and can surface relevant data or trigger activities directly from a runbook. 

Real-time progress across your runbooks 

Using dashboards, you can get real-time progress as tasks are updating in the runbook. Dashboards are available for both a single runbook and across multiple runbooks to provide an overall view of progress - one of our clients has a failover involving 300 individual runbooks. This multi-runbook view gives you the opportunity to drill down into areas that may or may not concern you, to check the RAG status on a particular runbook, and find out what’s happening. 

Want to see the full demo of the Resilience Workspace from the DRJ? 


For more information about the workspace, and the Cutover platform, why not schedule a demo with our team? 

If you’re an existing Cutover customer, contact your Customer Success Manager for more information, or email us at info@cutover.com.

 For news and updates connect with us on LinkedIn or follow us on Twitter: @gocutover.

Steve Piggott
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