Extend the value of your IT Service Management Solution (ITSM) in Cutover

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Jenkins Task-Level Integration
Integrations /
Jenkins Task-Level Integration

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Cutover

May 10, 2021

Cutover integrates with ITSM solutions

Cutover’s integration with ITSM solutions including ServiceNow and Remedy helps you effectively deliver technology change while maintaining operational excellence. 

By leveraging the power of your ITSM and Cutover, you can simplify your technology changes by planning, orchestrating and analyzing change through Cutover while facilitating governance and compliance activities in your ITSM.  Here’s how it works: 

Simply link a single or multiple change requests to Cutover.  Your ITSM change requests are linked to a Cutover runbook; enabling you to execute tasks associated with the change.  Simply create a runbook and link to your ServiceNow or Remedy change request. The change request will show the status and window. ITSM integrationsCheck the change request status and change window. All the relevant data from your ITSM is visible in Cutover including who approved the change request and which team is working on it. ITSM integrations 2Start your runbook and the change request will automatically update in your ITSM to show that it’s in progress.  Cutover will also capture the start and end times; which will be fed back into your ITSM - this is useful for auditing and governance.
ITSM integrations 3When your runbook is complete, you can complete the associated change request with a status and notes that will feed back into your ITSM.ITSM integrations 4All data associated with your change request is automatically pushed back into ServiceNow or Remedy. ITSM integrations 5By leveraging Cutover with your ITSM solution, you can be certain that you are effectively managing your technology change initiatives end-to-end. 

Learn more about how Cutover integrations can help you extend the value of your existing tools.

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