The team was using manual tools and processes, along with some technical automation. This approach was no longer sufficient for the volume and complexity of change.
Cutover is now used to manage the change process instead of spreadsheets and technical automation. There is no longer a need to constantly update and distribute static documents.
By leveraging Cutover, the Global Payments team was able to reduce the number of failed or delayed changes by half, saving an estimated £15 million per annum. The bank now has an improved view of the velocity of change and a reduction of risk.