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June 3, 2021

Meet the Team: Chiara Pensato, CMO

Cutover's CMO Chiara joined the team in 2020. She shares her thoughts on what attracted her to Cutover, and the experience of both joining and growing a team remotely in the midst of a pandemic. 

1. What attracted you to working at Cutover? How did you get involved?

I went for an intro meeting with CEO Ky Nichol and ended up talking for over two hours, which was the first sign that Cutover was the right place to be at the right time! As I had the opportunity to learn more about the company, it became clear that it ticked all the boxes when it comes to my “Three Ps” evaluation criteria:

  • People: working with inspiring, genuine, and knowledgeable people that strive to drive an inclusive culture where everyone can succeed
  • Product: your offering has incredible potential to make an impact in others’ lives by solving big problems at a scale like no one else before
  • Potential: joining a promising journey that will allow you to build your next legacy and make history

2. What are you most excited about at Cutover in the coming months?

As proven by our customers and the industry alike, we have a unique opportunity to bring many more organisations on our journey to define the future of work. Enabling Cutover to articulate what that looks like in practice and why it matters is my biggest mission this year and what I’m excited about.

3. What do you think will be the biggest challenges?

When you grow at pace in new markets you have to learn very quickly and adapt on the go. I feel that being able to stay focused on our goals while being nimble, in a remote environment, will be more important than ever.

4. What’s one thing that surprised you about working at Cutover?

Nothing, to be honest. I had high expectations and Cutover has met them so far! As one of the employees who onboarded and hired teams remotely, the level of support and empathy offered during such unprecedented times is one of the best I’ve seen. 

5. Resilience is important from both an operational and personal perspective. What does resilience mean to you?

Life throws endless challenges at us, and to me resilience starts with realising that you’re not powerless. You may not be able to control everything, but the things you can control should be your focus and starting point. Making mistakes is human, and that is ok: being honest with ourselves and our teams and supporting each other to build resilience will help us to be responsive, not reactive, at the next roadblock.

6. The past year or so has created a lot of challenges, but is there anything new from the last year that you would like to keep? 

Having to embrace a remote-only working environment has made me realise that imperfection is not as bad as it felt: from wearing clothes only reserved to outside office hours in work video meetings, to accepting that your pets may be jumping on the desk or admitting that the Zoom fatigue is real, we have been forced by the circumstances to embrace change. And, speaking on behalf of many, that has turned out to be an absolute relief and helped us focus on what really matters. As we transition to a “hybrid” way of working, I definitely want my team and I to keep embracing the productivity gains that this newly found flexibility has to offer.


Cutover is hiring! We’re always looking for the right people to grow our committed, passionate team. Take a look at our open roles, including Product Marketing Manager and VP Product Marketing!

Chiara Pensato
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