Cutover Respond

Cutover Respond enables you to:

Rapidly mobilize response teams

Automate rapid team mobilization to reduce the time it takes to engage Resolvers
Remove manual effort from determining who needs to be involved in the incident and their role, allowing Major Incident Managers (MIMs) to focus on directing the response, not admin work
Automated communications and visibility make it easy for team members joining the incident to quickly get up to speed and understand incident status and what tasks they need to complete

Live activity feed for complete view of your entire incident activity

Adopt a task-led approach

Turn disconnected incident response management activities into a clear list of tasks for assigned users to execute during an incident
Gain full transparency into execution activities, with clear accountability and continuous improvement, while removing the administrative burden on those managing the incident
Get full visibility of critical tasks, removing the need to track the data for when each task is running to or over its due date

Collaborate with visibility and transparency

Executives, MIMs, and Resolvers can all self-serve real-time status updates in one place, avoiding the need to disrupt the response by asking for status reports
Quick access to paging systems enables MIMs to communicate with and engage teams
See all surface incident data in one view, including the incident's severity, status, date and time, who is participating, which configuration items are affected, an executive summary, the business impact, and the latest updates

Collaborate with participants easily and oversee your ticket progress in one place

Improvement suggested by Cutover's AI Assistant

Leverage AI agents and automation

Automate routine and repetitive tasks such as checking logs, checking health, notifications, documentation, and triage, allowing teams to focus on high-value activities
AI agents provide insights and recommendations to accelerate response and resolution
Reduce dependency on large human teams while improving response quality and reducing costs

Automate post-incident learning and compliance

Link AI agents to the reward function of reduced MTTR and a comprehensive labelled data set to improve your response with every incident
Satisfy regulators and internal review requirements with detailed records without being tied up for weeks on manual forensics, thanks to Respond's automated, indelible audit trail

Meet regulatory and corporate compliance with audit logs

Frequently asked Respond
questions

What is Cutover Respond?

Cutover Respond is a platform designed to streamline and automate the management of major incidents. It helps organizations to coordinate their response to critical events, reduce recovery times, and minimize business impact. The platform provides a centralized view of the incident, automates repetitive tasks, and enhances collaboration among response teams.

What business problem does Cutover Respond solve?

Cutover Respond addresses the chaos and administrative burden of managing major IT incidents. It moves teams from disconnected and manual processes to a centralized, automated platform, enabling faster resolution and reducing the business impact of outages.

How is Cutover Respond different from other incident management tools?

While other tools focus on alerting (like PagerDuty) or IT service management ticketing (like ServiceNow), Cutover Respond is a dedicated orchestration and automation platform for the entire incident response lifecycle. It provides real-time visibility and task-led coordination that complements your existing tools.

We already use ServiceNow for incident management. How does Cutover Respond add value?

Cutover Respond seamlessly integrates with ServiceNow, which remains the indispensable system of record, to effectively bridge the gap between ticketing and resolution. By acting as the dedicated execution engine with automated, task-based runbooks, Cutover ensures swift and compliant recovery. Learn more about how Cutover Respond elevates ServiceNow at www.cutover.com/enhance-servicenow-cutover-respond.

What kind of ROI can we expect from Cutover Respond?

Customers using Cutover have seen significant ROI, including reduced mean time to resolution (MTTR) and increased efficiency in their IT operations. While specific ROI will vary, our platform is designed to minimize the financial and reputational damage of major incidents.

What is a IT disaster recovery?

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What is a IT disaster recovery?