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Your ServiceNow platform is the essential system of record, but when a critical incident strikes, you need a system of execution to coordinate the flawless, real-time response you need.
Combine Cutover with ServiceNow to get the best of both worlds.
Cutover Respond leverages automation and AI agents to streamline the entire incident management lifecycle and meaningfully reduce Mean Time to Resolution (MTTR).
You rely on ServiceNow for governance, configuration management, and ticketing. However, the leap from a ticket being logged to coordinating every resolution step creates manual toil, potential for human errors, and delays for your teams. ServiceNow alone is not enough.
Cutover Respond integrates directly with your ServiceNow system, instantly transforming static data into an automated, live runbook for flawless, real-time execution.
Cutover Respond is explicitly designed to enhance and accelerate the execution of the major incident process that ServiceNow governs. They work together with ServiceNow remaining as the system of record, and Cutover Respond becomes the dedicated execution engine.
Through an integration, automatically trigger a pre-defined, dynamic runbook in Cutover Respond enabling you to orchestrate the actual recovery work, ensuring the recovery process is structured, automated, and swift.
Transform a static checklist into a live, dynamic orchestrated runbook with task-level details. Automated runbooks sequence complex tasks involving multiple teams and technologies. Tasks are moved out of chat channels and into the trackable runbook, ensuring clear ownership, tracking, and accountability under pressure.
Extend automation into the technical execution layer. AI Agents within Cutover runbooks can autonomously execute routine tasks (e.g., environment health checks, log analysis) or provide prioritized recommendations to responders, freeing up human resolvers for high-value technical work.
Cutover can update fields in the ServiceNow MIM ticket (e.g., status, work notes, resolution time) as the runbook executes, keeping the system of record accurate without manual effort from the MIM.
Get superior real-time transparency and post-incident compliance. Stakeholders can view the live progress of the runbook execution, which shows exactly what steps are done, what is in progress, and who is doing it, reducing the "status request bombardment" on the Major Incident Manager.
Immutable Audit Trail of all actions, human and automated, are captured automatically, significantly simplifying and speeding up the post-incident review process and satisfying regulatory/compliance requirements.
ServiceNow is your indispensable platform for governance, configuration management, and ticketing. However, for the real-time execution and complex orchestration required during a critical incident, ServiceNow alone isn't enough. Combining them allows you to leverage the strengths of each platform for the fastest, most compliant recovery.
Details
Cutover Respond
ServiceNow
Built for enterprises
Customization options
Dynamic, Live Orchestration Engine
Immutable, Event-Level Audit Trail
Integration and API capabilities
Orchestration of Human-Machine Tasks
Rapid, Role-Based Engagement
Self-Serve Live Dashboard