London, United Kingdom – July 14, 2025 – Cutover has introduced advanced AI features as part of its Cutover Respond solution, delivering intelligent human‑agent collaboration to streamline major incident management and dramatically reduce mean time to resolution (MTTR).
Cutover Respond, Cutover’s solution for major incident management, streamlines and enables automation and AI agents for the entire incident management lifecycle. Through automated workflows, a task-based model, AI agent integration, centralized communication, and real-time visibility, Respond facilitates a faster and more coordinated approach that reduces MTTR.
Cutover Respond users can now introduce AI agents to their incident management runbooks, allowing the agents to autonomously suggest and, with human approval, execute incident response tasks, enhancing coordination and speeding decision making.
The use of AI agents within Cutover Respond can augment decision making for executives by providing insights and recommendations to accelerate response and resolution.
For Major Incident Managers (MIMs), AI can handle repetitive communications such as progress summaries for initial triage and status updates, freeing up MIMs to focus on managing the overall incident. AI agents can also surface trends or anomalies to help prioritize response efforts and help orchestrate across teams by suggesting next steps or highlighting blockers.
For Resolvers during a major incident, Respond’s automation and AI capabilities take care of manual tasks so Resolvers can focus on the technical resolution. AI also provides greater visibility by highlighting affected CI logs, metrics, or known issues to speed up diagnosis and resolution.
For continuous improvement and reporting, Cutover Respond generates an indelible audit trail of incident data and agent performance, which also provides essential training tokens for improving AI effectiveness in future incidents.
“Effective major incident management demands speed, collaboration, and visibility,” said Ky Nichol, CEO of Cutover. “Cutover Respond redefines how organizations respond, blending human expertise with AI agents to reduce mean time to resolution. With Cutover Respond, every AI action is visible, auditable, and under human control, bringing transparency and confidence to incident response like never before.”
About Cutover:
The Cutover platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover’s AI-powered automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks.