Measuring Implementation Success in a Business Transformation

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Chloe Lovatt

February 14, 2018

How does your business measure technology implementation success?

The usual metrics revolve around whether technology is delivered on time and within budget. However, organizations often struggle with finding a way to link technology changes with the business outcomes that drove them. Teams usually measure success on whether they delivered the technology on time and budget, not whether it met business needs.

Technology implementations are incredibly complex and often go over time and budget. It can be easy to lose sight of the reason for a change in the stress of ensuring delivery success.

The Problem With the Technical Change Process

The technical change process helps to ensure implementation success. However, it doesn’t link the change to the intended business outcome, i.e. technology teams can see what they are implementing, but not why.

A good Portfolio Planning Function backed up by strong governance can fill this gap. However, it is onerous, adds little value to the teams making the change and becomes out of date all too easily.

Using Data to Measure Implementation Success

In the same way that Google captures great information about our habits by giving us a great search engine, Enterprises can capture great change data by augmenting teams with intelligent tools.

This has been a key lesson for Cutover since our inception. By providing teams with a great application to plan, rehearse and execute implementations, the data needed by wider teams comes for free.

Cutover’s Work Orchestration and Observability platform allows users to view technology implementations as part of an overarching business transformation process. This provides users with the data to measure the success of change activities in a more meaningful way, ensuring that a successful implementation leads to added business benefit.


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