Effective communication and collaboration are critical for resolving incidents fast. When managing a complex incident, the last thing incident managers, SREs, and DevOps teams want to waste time on is figuring out which bridge to join or searching through disparate tools to get up to date on what’s happening. Unfortunately, this is often a problem for the following reasons:
- Scattered solutions: Using disparate systems during a response for orchestration, visibility, and communication means that important information gets lost between systems and it is very difficult to get visibility of all activities.
- Conference bridge confusion: Incidents often have multiple conference bridges running, especially when the incident is complex or large. This can lead to confusion when people are unsure which is the right bridge to join or where to find it, creating distractions for the primary technical bridge with questions about where to go and what is happening.
- Lost information: A lot of important contextual information exists within the bridge, whether on a call or in chat, that is not saved as part of the incident data.
Cutover Respond is the central orchestration platform for major incidents
Cutover Respond provides a centralized orchestration platform to manage major incidents. It provides rapid automated team mobilization, reducing the time it takes to engage resolvers and get them up to speed when an incident is detected. Rather than incident tasks being held in disparate chat logs, Respond provides a centralized, task-based view for tracking and accountability throughout the response. Stakeholders no longer have to interrupt Major Incident Managers and resolvers mid-response to get status updates as they can see all surface incident data in one view, including the incident’s severity, status, business impact, and more.
Integrate Cutover Respond with Microsoft Teams for seamless collaboration and communication
The integration between Cutover Respond and Microsoft Teams keeps everyone in the loop and reduces delays, making your incident management team faster and more effective.
By using Cutover Respond’s integration with Microsoft Teams, you eliminate delays and roadblocks caused by scattered solutions, bridge confusion, and lost information, ensuring a more seamless process. Here’s what the process looks like with Cutover runbooks and Teams working together:
- When an incident runbook is started in Cutover, it automatically kicks off a Microsoft Teams bridge.
- The Cutover Respond “Activity Feed” posts updates into the Teams Bridge.
- You can create multiple Teams bridges from Cutover or link existing bridges to the Cutover bridge app and add a title and bridge category, enabling participants to intuitively join the right bridge. These Teams bridges can also be communicated to individuals via paging systems.
- Cutover provides a central view for resolvers, major incident managers, and executives to track the event, and linking this to Teams ensures seamless communication.
By integrating Cutover Respond with your communications tooling, you achieve end-to-end communication, collaboration, visibility, and control.
What are the benefits of integrating Cutover Respond with Microsoft Teams?
By integrating communications via MS Teams with Cutover Respond’s automated, AI-powered runbooks, you unlock the following benefits:
- Keep everyone in the loop: No matter where you are in the incident, the most critical information is available in a transparent view across your Cutover Respond Runbook and Teams bridge.
- Don’t waste time: Our bridge integration app allows you to navigate to the correct Teams incident bridge immediately.
- Never leave behind the context: Bring the most important activity happening within your Teams bridge into Cutover Respond at the click of a button!
If you’re using Teams for communications during major incident response, find out more about how Cutover Respond can help you.