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The changing face of technology resilience
November 6, 2020
2020 has been a lesson to us all in dealing with varying aspects of personal, family, and workplace resiliency. Today, companies are looking at their transformational priorities and adopting a ‘resiliency by design’ approach to modernizing their IT services and consumption models.
Next week I’ll be speaking with Deloitte’s MD of Risk and Financial Advisory Damian Walch and Resilience Expert Mark Heywood on the growing need for organizations to build a resiliency culture.
Our discussion will focus on how companies are developing a framework for change based on their unique operational, financial, and reputational resiliency criteria, the business objectives in effecting change, and how implementing cultural resilience initiatives translates into an improved execution posture.
But what do we mean by a ‘resiliency culture’? According to the ISO 22300:2018, resilience is defined as ‘the ability to absorb and adapt in a changing environment.’ With change happening every day, whether planned or unplanned - like having to suddenly operate remotely due to a global pandemic! - it’s more important than ever for organizations to maintain their level of resilience. Especially for large Financial Services firms where failure can have a significant negative impact on customers and even the economy as a whole.
A resiliency culture encompasses every aspect of the company, from its people’s attitudes towards resiliency, to the tools they use. Spreadsheets and basic project management tools for complex resilience processes just won’t cut it anymore - you need full visibility and control to understand your level of resilience across the organization.
Steve Piggott is Head of Enterprise Resilience - Global Accounts at Cutover. He brings a wealth of experience in driving successful customer outcomes across business transformation, operational resilience, disaster recover and business continuity program development.
Deloitte is a global leader in assisting customers across all verticals develop, implement, and manage their Crisis and Resiliency capabilities. Cutover is a leading Work Orchestration and Observability platform that enables teams to plan, orchestrate, and analyze complex workstreams to drive better business outcomes.