Today, new technology adoption and adaption far outpaces that of 10, 20, or 50 years ago. This has spurred an evolution in consumers’ expectations for greater levels of reliability, personalization, and service, and a demand for companies to innovate faster. But delivering technology change under shorter timelines is extremely challenging for many companies. Why?
Most major organizations manage a hybrid world of new technology, automation, mobile applications, and cloud services, alongside legacy systems essential to the business. This complex environment of new and old is highly interconnected and fraught with risk when a change is needed. Even routine changes can unexpectedly shut down critical systems.
Several business and operational disruptions across a number of industries have made headlines, showcasing the far-reaching impact service disruptions can have on a company’s customers, profits, and reputation. In fact, just a few months ago hundreds of flights to and from Heathrow were cancelled after the airport was hit by technical issues affecting its departure boards and check-in systems. The 10-hour disruption left thousands of passengers stranded and cost airlines and the airport millions.
Operational Resilience is the New Corporate Mandate
In response, operational resilience—an organization’s ability to continue to provide business services in the face of adverse operational events—has become the new corporate mandate. Yet, despite an abundance of sophisticated controls and project methodologies, many companies struggle to achieve strong operational resilience and grapple with failed IT change initiatives.
In our latest white paper— Why Work Orchestration & Observability Could be the Key to Achieving Resilience— we identify four workplace trends that have made the world of work more complex than ever before, and in turn made failure more likely for large, complex IT initiatives. Even worse, this complexity stifles potential, bogs people down, and holds organizations back from accelerating innovation and improving resilience.
To successfully manage and navigate this complexity, the paper discusses critical capabilities businesses should adopt. The paper also introduces Cutover’s Work Orchestration and Observability Platform as a solution for IT teams to synchronize machine and human activities across projects, streamline communication, and improve decision making. With its many valuable capabilities, Cutover can improve IT teams’ efficiency and effectiveness, help eliminate disruptive failures, and bring operational resilience to businesses.