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April 27, 2018
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” - Bill Gates
Any CIO will tell you that their dream is to reduce the amount of time that people spend doing manual and repetitive tasks, to free them up for thoughtful work that adds value.
While we can’t - and shouldn’t - automate everything, the automation of certain manual tasks can enhance the way we work, as well as improve our relationship with the technology we interact with on a daily basis.
Many organizations have been forced to choose between adopting various monolithic tools that do different things well, and often end up adopting multiple tools so they have the ‘best in class’ tool for each function. Unfortunately, if these tools are not joined up a lot of the efficiency of automation is lost.
Cutover is a work orchestration and observability platform that excels at human and machine orchestration, it’s not a service management platform or a code deployment tool. However, as part of our latest release, Cutover can now integrate with these technical tools. This creates a cohesive end-to-end process across all human and automated tasks.
So what does this mean for Cutover users?
Integrations allow you to link everything in the change delivery process. Instead of having to start a task, you can ask Cutover to allow an external service to start the task. This removes time and productivity lost in handoffs between human and automated tasks.
This is just one example of how this could work:
With integrations, you enhance the benefits of automation. We’ll work with you to make integrations tailored to your needs. Here are just a few examples of how you can use integrations:
Service Management Tools
Service Management tools e.g. ServiceNow manage incidents, problems and change approvals. This presents a lot of opportunities for optimization in Cutover. For example, in the change process, an action in Cutover can be sent to Service Management for change approval. Users can then make changes that need an approved record in the Service Management platform and open and close change tickets without having to leave Cutover.
Cutover can interact with DevOps Tools (e.g. continuous integration tools such as Jenkins) to start an action and alert users when it has finished. This allows for better interoperability of all human and machine tasks in a single place. This can be used for building and deploying software, managing the pipeline or pushing software builds.
Communication and collaboration tools such as Slack, Symphony or Microsoft Teams can be used as an alternative to text or call notifications. Cutover can integrate with these collaboration platforms in the same way as machine integrations, enabling Cutover alerts and notifications to be serviced through company-preferred channels.
The future of orchestrating high-quality end-to-end processes will not be achieved through the adoption of single monolithic platforms but through seamless interoperability between the 'best-in-class' components specific to achieving certain business and technical outcomes.