In September 2018 we hosted an industry dinner on the future of resilience. Guests representing Global Banks, Insurers and Consulting Firms joined us to discuss resilience in enterprises and how we can develop Cutover to meet these challenges.
The discussion built upon our Resilience White Paper which can be downloaded below.
The key themes of the evening included:
Traditionally-held beliefs around tolerable levels of downtime are slowly changing. We’ve evolved to expect a zero-downtime culture but there is a small movement which suggests this is starting to change. In the most serious of incidents and outages, the length of time firms can be out of the market is probably a lot longer. Whether this is enough of a movement to start a trend remains to be seen. Perhaps the key to successful crisis management is in thinking differently and challenging traditional ways of operating.
Taxonomy and muscle memory
So much of the problem that relates to resilience is that we don’t actually know if we are talking about the same thing. In the same way that we all need consistent operational risk frameworks and clear, simple definitions we also need processes that can be followed in the same way by geographically dispersed teams. Building muscle memory is critical to the successful execution of events like data centre tests and can be instrumental in shrinking planning times. But these events need to be supported by tools that are used every day, not just during a test or a crisis.
What gets lost most often when it comes to taxonomy is the impact on the actual customer. We should aspire to speak their language.
Less really is more. Flexible options that can be adapted and amended on the fly are of most use during an incident.