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September 24, 2020

Cutover’s Automation Runbooks

At Cutover we often talk about driving advanced human and machine orchestration for better business outcomes. For many, this might feel very far away from their reality, with humans being highly involved ‘middleware’ in a lot of complex programs of work. To achieve the faster and smarter execution of complex work, human involvement needs to be the exception, not the default state. Our latest feature enables our clients to take one more step towards a reality of better work orchestration and observability using automation.

Humans are great at a lot of things, but we are notoriously bad at consistently executing repetitive, manual processes. We get bored, distracted, or hungry, we have good days and bad days, all of which prohibit our ability to continuously complete repetitive tasks well. Machines, on the other hand, don’t have any of our human ‘flaws’ that cause these inconsistencies. As long as you prep and power them, machines can execute these types of actions for days, weeks, months. By leveraging machine automation, teams get the opportunity to focus on what they do best: the creative, innovative, or collaborative tasks, activities requiring judgment and ‘grey areas’ to be evaluated. 

Enter Cutover’s all-new automated runbooks. Whether you’re operating in the cloud or on-premises, Cutover has created an environment where automated tasks and human-driven actions work side-by-side, so teams can move quickly with confidence. 

With automated runbooks, you can now join together all the tools you use in technology release and resilience workflows, offering seamless integration with over 20 tools, such as ServiceNow, Jira, Slack, and Jenkins. From project management tools like Jira, to build tools such as CircleCI, and marketing and sales tools such as Salesforce and Hubspot, Cutover’s automation runbooks streamline your operations by enabling you to work in one place, rather than across multiple toolsets and interfaces. 

So how does it work? 

  • Connect to the tools you use every day
  • Define their role in the process in Cutover
  • Users can build runbooks incorporating as many integrations as they need
  • Setup integrations to perform specific actions. Want to post a specific message to a specific channel in Slack? Simple!
  • Start your runbook and see your integration in action
  • Tasks with integrations automatically update while you monitor in real time
Example automated runbook

Make human involvement the exception, not the rule 

If you’re using a handful of different tools to get programs of work done, it’s easy for teams to spend too much time moving between interfaces, with people becoming the coordinating ‘middlemen’ between tools with the capacity for automation. With Cutover’s automated runbooks, you can streamline multiple interfaces down to one, and replace manual coordination with monitoring, as needed. You can even set up notifications to alert teams when human interaction is needed during an automation runbook.

For more information on Cutover’s Automation runbooks 

You can download the Automation runbooks fact sheet here. If you’re an existing Cutover customer, contact your Customer Success Manager to get more details about automation runbooks. 

Want to find out more about how Cutover could help you achieve better work orchestration and observability through automation? Contact us to schedule a demo, or email us at info@cutover.com. For news & updates connect with us on LinkedIn or follow us on Twitter: @gocutover.

Emma Robinson
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