IT teams are facing a number of challenges, including limited resources, mixed skill sets, and increasing backlogs. The shift to public cloud infrastructure has also added complexity, particularly for cyber and IT disaster recovery. As a result, organizations are experiencing an increase in IT outages and struggling to fully recover more now than ever with human error playing a major role.
In July 2023, Cutover surveyed 300 US and UK technology executives and found the following key trends around IT disaster and cyber recovery:
IT-related service disruptions are prevalent
Seventy-five percent of enterprises have experienced some degree of IT-related business disruption in the last 12 months. While most organizations are taking advantage of the benefits of cloud hosting, this doesn’t necessarily correlate to less disruption. In fact, our research shows that enterprises face an increase in service disruption related to cloud architecture as well as cyber attacks.
Outdated disaster recovery plans cause significant business risk
Only 15% of respondents are constantly reviewing and updating disaster recovery (DR) plans and 31% of enterprises haven’t evaluated or updated their DR plans in the last year or more. While not surprising, outdated IT DR procedures cause significant risks that can negatively impact employees, customer service and reputation, and overall business health.
Cybersecurity is top of mind and concern is increasing
More than four in five respondents, or 85%, stated cyber disaster recovery is a priority and they know their organization must invest more here. Moreover, nearly all enterprises agree (94%) there is concern about recovering from different technology disaster scenarios such as cyber attacks.
There is a need for more automation
Most enterprise respondents (72%) note that DR needs to be more automated within the next 12 months to avoid serious service disruption and any associated reputational and financial consequences. Respondents predict varying gains from automating DR processes, including improved efficiency and profitability (47%), improved IT staff productivity (47%) and enhanced customer trust and retention (45%).
The IT disaster recovery automation revolution is here
Enterprises are dealing with an increase in IT service disruptions coupled with recovery times that are longer than they were one to two years ago. While IT DR is a significant driver of digital transformation, DR procedures have not kept pace with automation and innovation.