Resilience Right Now: planning for the future after a year in lockdown

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Chloe Lovatt

March 23, 2021

All the way back in August 2020, Cutover CEO Ky Nichol sat down with Resilience Expert Mike Butler to have a socially distanced chat about what they’d seen over the early months of the COVID-19 pandemic and what lessons it could teach us about operational resilience.

There was a lot of material to cover, so we’re releasing the video of this conversation in three parts over the coming weeks on our blog (if you’re one of those ‘all-in-one’ types, you can watch the full version here, or why not take a look at parts one [link] and two [link] if you missed them).

This is the final installment and explores some practical solutions to improving your organization’s level of resilience, whether it’s a new company building resilience from the beginning or an established company improving existing systems and processes.


Resilience right now (part 3 of 3) COMPRESSED


Here are three key tips:

  • Write stuff down. It sounds simple, but Mike says that not having comprehensive and accessible records has been an issue even since Y2K, when people who knew Cobalt had to be brought out of retirement because that knowledge had not been maintained within the company. Something as simple as having records and knowledge stored in one central, accessible place can make a huge difference to resilience going forward.
  • You can’t automate what you can’t see. Once you have everything in one place it’s also much easier to automate, which reduces your level of risk by shifting the burden from people to technology.
  • Cloud isn’t a silver bullet for resilience, but it can help if done right. Although cloud isn’t a quick or simple fix for resilience challenges, if you think carefully about how you implement the cloud in a resilient way you can greatly improve your organization’s level of resilience. Although this may be more expensive in the implementation phase, it will pay off in the long run.


The main focus of this video is about how both new and established companies can take steps to drastically improve their level of resilience and reduce risk. We hope you have found this series of videos thought provoking when it comes to assessing your level of resilience. Keep an eye out for more resilience-based content and some exciting product news from us next week!

Follow Ky and Mike on social media for more resilience insights.

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