Operational resilience

Resilience Right Now: thinking strategically about COVID-19 lessons

2 minute read

All the way back in August 2020, Cutover CEO Ky Nichol sat down with Resilience Expert Mike Butler to have a socially distanced chat about what they’d seen over the early months of the COVID-19 pandemic and what lessons it could teach us about operational resilience.

There was a lot of material to cover, so we’re releasing the video of this conversation in three parts over the coming weeks on our blog (if you’re one of those ‘all-in-one’ types, you can watch the full version here, and if you missed part one, you can find it here).

This is part two of the three installments and explores how companies can make strides in operational resilience following the initial shock of COVID and lockdown. Once companies had time to react to the initial unexpected challenges related to COVID, how did they adapt? 


HubSpot Video


Three key teasers:

  1. It’s time to be more strategic following the initial shock of COVID restrictions. Mike explains that although companies will have had to rely on heroics to survive the initial shock of COVID restrictions, they should now be taking time to look back and evaluate their response and understand how they can be more strategic about resilience going forward. 
  2. You need to assume something will fail and plan accordingly. According to Mike, it’s impossible to have a completely fail-safe system. You need to understand that something will break eventually, so to be truly resilient you have to make sure that when something does break, you have measures in place to recover as quickly as possible and ensure there is little or no impact on your customers. 
  3. Building a truly resilient platform may be more expensive initially, but will save time and money in the long run. In terms of maintenance costs and lost revenue and reputation due to outages, it pays to do the work upfront to ensure the highest level of resilience.

The main focus of this video is how organizations can learn from the COVID-19 pandemic once they’ve had a chance to get back on their feet following the initial survival measures in the early days. It’s now time to think strategically and look at how these learnings can be applied in the future. Make sure to watch out for the final installment of this video series coming next week. 

Follow Ky and Mike on social media for more resilience insights