ServiceNow is a cloud-based platform for IT service management (ITSM). Use Cutover to seamlessly integrate with ServiceNow to quickly and efficiently reduce configuration drift and ensure accurate data during recovery or release processes.
Integrate ServiceNow and Cutover to automatically pull important configuration item (CI) data into Cutover as a task or auto-generate a Cutover runbook based on ServiceNow tickets. This enables you to maintain the source of truth and traceability for system configurations in ServiceNow and utilize Cutover as your disaster recovery execution engine.
What can the ServiceNow integration do?
- Increase accessibility of CI data (hardware and software details, RTOs, licensing and location of assets) into Cutover for application recovery or release
- Create change requests/incidents in ServiceNow from a Cutover task
- Eliminate the need for multiple systems by starting and finishing a change request via a Cutover runbook
- View the latest status of a change request in Cutover
You will need administrator access within ServiceNow to create API tokens to integrate with Cutover. You will also need administrator access within Cutover to create the integration with ServiceNow.