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INTRODUCTION
MASTER SUBSCRIPTION AGREEMENT | This Master Subscription Agreement, comprised of the components below, the “Agreement”, is made between the Cutover entity (“Cutover”) and customer entity (“Customer”) named on the.
SERVICE TERMS
- PROVISION OF CUTOVER SERVICES
- Access to Cutover Services | In consideration of payment by Customer of the Charges, Cutover will provide.
- Subscription Service | During the Subscription Term of the Subscription Order Form, Cutover shall:
- make the Subscription Service available to Customer and its Users pursuant to the terms of the Subscription Order Form and this Agreement up to Customer’s then current Service Limits, solely for the Scope of Use in accordance with the terms of this Agreement and the Documentation;
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- provide Customer with the service levels and support as set out in the SLA (subject to its terms) or any purchased premium version thereof
- Professional Services | Cutover will provide Customer with the Professional Services purchased by Customer in accordance.
- SUBSCRIPTION SERVICE
- Registered Users | Customer’s Registered Users may (i) authenticate their login credentials for the Subscription Service, and (ii) receive communications from the Subscription Service in the form of SMS.
- Users | In relation to its Users’ use of the Subscription Service, Customer agrees that:
- the maximum number of Users that it authorises to access and use the Subscription Service shall not exceed Customer’s purchased User Limit from time to time and, should it do so, that the terms of Clause 2.5 shall apply;
- all User login credentials (usernames and passwords) are Cutover’s Confidential Information;
- it will not allow any individual User’s login credentials and passwords to be used by anyone other than that User and will notify.
- Additional Limit Fees | Customer shall be liable for any Additional Limit Fees incurred as a result of the following:
- Overages – if Customer’s usage of the Subscription Service exceeds its then current User Limit and/or applicable Service.
- Sharing of User Credentials – if, in connection with Clause 2.4(c), it is established that Customer’s Users have shared their login credentials to the Subscription Service with other individuals then.
Start RichTable.js
Table 1
|| {{ name: large-table, colwidths: 1/3, 2/3 }} ||
|| UK Employees (Godesic Limited) || US Employees (Cutover Inc.) ||
|| Basic Disclosure & Barring (UK Criminal Records Search) || Federal and District Court Criminal Record Check ||
|| UK Right to Work Check || SSN (Social Security Number) Trace Check ||
|| Seven (7) year Activity and Gap Verification Check || Seven (7) year Activity and Gap Verification Check ||
|| Adverse Media Search || Adverse Media Search ||
|| UK Credit Enquiry || US Credit Enquiry ||
|| Sample row merge {{ colspan: 2 }} ||
|| Global Sanctions and Politically Exposed Person (PEP) Search || Global Sanctions and Politically Exposed Person (PEP) Search ||
Simple table
|| {{ name: simple-table, colwidths: 1/4, 3/4 }} ||
|| Header 1 || Header 2 ||
|| Cell A1 {{ rowspan: 2 }} || {{class: background-color--blue-100 text-size-large}} Cell B1 ||
|| Cell B2 ||
|| Cell A3 {{ colspan: 2 }} ||
|| Cell A4 || Cell B4 ||
End RichTable.js
- ANOTHER SERVICE
- Registered Users | Customer’s Registered Users may (i) authenticate their login credentials for the Subscription Service, and (ii) receive communications from the Subscription Service in the form of SMS.
- Users | In relation to its Users’ use of the Subscription Service, Customer agrees that:
- the maximum number of Users that it authorises to access and use the Subscription Service shall not exceed Customer’s purchased User Limit from time to time and, should it do so, that the terms of Clause 2.5 shall apply;
- all User login credentials (usernames and passwords) are Cutover’s Confidential Information;
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- it will not allow any individual User’s login credentials and passwords to be used by anyone other than that User and will notify.
- Additional Limit Fees | Customer shall be liable for any Additional Limit Fees incurred as a result of the following:
- Overages – if Customer’s usage of the Subscription Service exceeds its then current User Limit and/or applicable Service.
- Sharing of User Credentials – if, in connection with Clause 2.4(c), it is established that Customer’s Users have shared their login credentials to the Subscription Service with other individuals then.
Simple table 2
|| {{ name: simple-table-2, colwidths: 6/10, 4/10 }} ||
|| Header 1 || Header 2 ||
|| Cell A1 {{ rowspan: 2 }} || {{class: background-color--blue-100 text-size-large}} Cell B1 ||
|| Cell B2 ||
|| Cell A3 {{ colspan: 2 }} ||
|| Cell A4 || Cell B4 ||
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NEW CUSTOMER - CSIT STANDARD
Unless stated otherwise in the attached Subscription Order Form, the Charges include the following CSIT Services.
Cutover will assign a named (but non-dedicated) Customer Success Manager (“CSM”) to support Customer with the following activities:
(a) Training: Core stakeholder and power-user onboarding and training, in the form of three (3) training sessions in the first ninety (90) days of the Initial Term.
(b) Enablement and Best Practice Guidance: Access to Cutover enablement video and reference guides. Support with initial set up of instance workspaces and User access.
(c) Runbook Onboarding: Support and guidance in the process of creating up to three (3) starter runbooks, as well as configuration of an initial set of custom fields in the first ninety (90) days of the Initial Term.
(d) Bi-annual Business Reviews: Action on Adoption, Expansion & Retention of Subscription Service based on Customer business objectives and issues, including:
- (i) advice and action to drive rapid adoption of Subscription Service for initial use case adoption across client accounts;
- (ii) advice and action to increase value for Users; and
- (iii) advice and action to search for, find and secure new use case needs.
(e) Bi-annual Operational Review: Assistance with Subscription Service adoption in the form of:
- (i) walkthrough of relevant runbook template(s);
- (ii) visibility of features and solutions included in Cutover’s product roadmap (subject to certain conditions);
- (iii) usage monitoring and standard Cutover reporting on a periodic basis.
(f) Check-Ins: During the first ninety (90) days of the Initial Term, check-ins with your core stakeholder team, to progress ongoing activities, discuss best practices for use case(s), and continue to provide and build on technology guidance.
(CSIT-STND-FEB24)
CSIT STANDARD
Unless stated otherwise in the attached Subscription Order Form, the Charges include the following CSIT Services.
Cutover will assign a named (but non-dedicated) Customer Success Manager (“CSM”) to support Customer with the following activities:
(a) Enablement and Best Practice Guidance: Access to Cutover enablement video and reference guides. Support with initial set up of instance workspaces and User access.
(b) Bi-annual Business Reviews: Action on Adoption, Expansion & Retention of Subscription Service based on Customer business objectives and issues, including:
- (i) advice and action to drive rapid adoption of Subscription Service for initial use case adoption across client accounts;
- (ii) advice and action to increase value for Users; and
- (iii) advice and action to search for, find and secure new use case needs.
(c) Bi-annual Operational Review: Assistance with Subscription Service adoption in the form of:
- (i) walkthrough of relevant runbook template(s);
- (ii) visibility of features and solutions included in Cutover’s product roadmap (subject to certain conditions);
- (iii) usage monitoring and standard Cutover reporting on a periodic basis.
(CSIT-STND/REN-FEB24)
NEW CUSTOMER – CSIT PREMIUM
Unless stated otherwise in the attached Subscription Order Form, the Charges include the following CSIT Services.
Cutover will assign a named (but non-dedicated) Customer Success Manager (“CSM”) to support Customer with the following activities:
(a) Training: Core stakeholder and power-user onboarding and training, in the form of three (3) training sessions in the first ninety (90) days of the Initial Term.
(b) Enablement and Best Practice Guidance: Access to Cutover enablement video and reference guides. Support with initial set up of instance workspaces and User access.
(c) Runbook Onboarding: Support and guidance in the process of creating up to five (5) starter runbooks, as well as configuration of an initial set of custom fields in the first ninety (90) days of the Initial Term.
(d) Quarterly Business Reviews: Action on Adoption, Expansion & Retention of Subscription Service based on Customer business objectives and issues, including:
- (i) advice and action to drive rapid adoption of Subscription Service for initial use case adoption across client accounts;
- (ii) advice and action to increase value for Users; and
- (iii) advice and action to search for, find and secure new use case needs.
(e) Quarterly Operational Review: Assistance with Subscription Service adoption in the form of:
- (i) walkthrough of relevant runbook template(s);
- (ii) visibility of features and solutions included in Cutover’s product roadmap (subject to certain conditions);
- (iii) usage monitoring and standard Cutover reporting on a periodic basis.
(f) Check-Ins: During the first ninety (90) days of the Initial Term, check-ins with your core stakeholder team to progress ongoing activities, discuss best practices for use case(s), and continue to provide and build on technology guidance.
(CSIT-PRM-FEB24)
CSIT PREMIUM
Unless stated otherwise in the attached Subscription Order Form, the Charges include the following CSIT Services.
Cutover will assign a named (but non-dedicated) Customer Success Manager (“CSM”) to support Customer with the following activities:
(a) Enablement and Best Practice Guidance: Access to Cutover enablement video and reference guides. Support with initial set up of instance workspaces and User access.
(b) Quarterly Business Reviews: Action on Adoption, Expansion & Retention of Subscription Service based on Customer business objectives and issues, including:
- (i) advice and action to drive rapid adoption of Subscription Service for initial use case adoption across client accounts;
- (ii) advice and action to increase value for Users; and
- (iii) advice and action to search for, find and secure new use case needs.
(c) Quarterly Operational Review: Assistance with Subscription Service adoption in the form of:
- (i) walkthrough of relevant runbook template(s);
- (ii) visibility of features and solutions included in Cutover’s product roadmap (subject to certain conditions);
- (iii) usage monitoring and standard Cutover reporting on a periodic basis.
(CSIT-PRM/REN-FEB24)
CSIT STATEGIC
Unless stated otherwise in the attached Subscription Order Form, the Charges include the following CSIT Services.
Cutover will assign a named (but non-dedicated) Strategic Customer Success Manager (“CSM”) to support Customer with the following activities:
(a) Training: Core stakeholder and power-user onboarding and training, in the form of five [5] training sessions per year.
(b) Enablement and Best Practice Guidance: Access to Cutover enablement video and reference guides. Support with initial set up of instance workspaces and User access.
(c) Runbook Onboarding: Support and guidance in the process of creating up to five (5) starter runbooks, as well as configuration of an initial set of custom fields.
(d) Quarterly Business Reviews: Action on Adoption, Expansion & Retention of Subscription Service based on Customer business objectives and issues, including:
- (i) advice and action to drive rapid adoption of Subscription Service for initial use case adoption across client accounts;
- (ii) advice and action to increase value for Users; and
- (iii) advice and action to search for, find and secure new use case needs.
(e) Monthly Operational Review: Assistance with Subscription Service adoption in the form of:
- (i) walkthrough of relevant runbook template(s);
- (ii) visibility of features and solutions included in Cutover’s product roadmap (subject to certain conditions);
- (iii) usage monitoring and standard Cutover reporting on a periodic basis.
(f) Check-Ins: Weekly check-ins (plus additional check-ins on request in the first three (3) months of the Initial Term) with your core stakeholder team, to progress ongoing activities, discuss best practices for use case(s), and continue to provide and build on technology guidance.
(g) Solution Development: Bi-annual (twice-yearly) workshops arranged with access to Cutover product line experts covering use case opportunity review, best practice updates, product demos and a showcase of Cutover’s latest product features.
(CSIT-STG-FEB24)
AWS FUNDED - CSIT SERVICES
Unless stated otherwise in the attached Subscription Order Form, the Charges include the following CSIT Services.
Cutover will assign a named (but non-dedicated) Customer Success Manager (“CSM”) to support Customer with the following activities:
(a) Train the Trainer Trainings: Core stakeholder and power-user onboarding and training, in the form of three (3) training sessions in the first ninety (90) days of the Initial Term.
(b) Enablement and Best Practice Guidance: Access to Cutover enablement video and reference guides. Support with initial set up of instance workspaces and User access.
(c) Runbook Onboarding: Support and guidance in the process of creating up to three (3) starter runbooks, as well as configuration of a reasonable initial set of custom fields in the first ninety (90) days of the Initial Term.
(d) Bi-annual Business Reviews: Action on Adoption, Expansion & Retention of Subscription Service based on Customer business objectives and issues.
(e) Monthly Check-Ins: During the first ninety (90) days of the Initial Term, check-ins with your core stakeholder team, to progress ongoing activities, discuss best practices for use case(s), and continue to provide and build on technology guidance.
(f) Cutover Certification: A structured program to create internal Cutover champions, featuring a dedicated workspace, curated learning content, guided exercises, progress tracking, and an open-book assessment that awards an official badge and certificate.
