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Don't let downtime dent your bottom line. Rapidly resolve POS outages and system failures with AI-driven orchestration that connects your teams, tools, and executive leadership.
Cutover gives retailers the visibility and control to respond quickly. Orchestrate and automate your incident response across stores, distribution centers, and digital channels, rapidly mobilizing the right teams, ensuring every task is executed on time, and enabling your experts to work alongside AI agents to resolve issues faster.
When one of your systems goes down during a busy sales period, instantly activate incident responders with the full context of the incident so no one is asking "what’s happening?" while the checkout line grows.
Replace chaotic group chats with accountable, task-based workflows. Keep everyone accountable with real-time task assignment and tracking and reduce missed steps and errors under stress.
Real-time dashboards allow leadership to see the status of a store outage or supply chain disruption at a glance, eliminating the need for status-update calls that pull resolvers away from the problem.
Automate routine tasks and incorporate AI agents into runbooks to surface actionable insights and help prioritize what matters most.
Retail compliance and audits can be a nightmare. Automatically capture every action taken during a response, from the first alert to the final resolution, to create an immutable digital paper trail for loss prevention and regulatory requirements.
74% of retailers have seen an increased risk of major incidents over the last 12 months. The mean time to resolve these incidents is 2.77 hours but 26% of retailers take more than four hours to resolve their incidents. Retail companies can most benefit from automating incident response because it allows them to mobilize the right people at the start of an incident, reducing mean time to resolution.
Don’t lose sales to long outages, reduce your MTTR with Cutover
